Montrose Collision Center in Fairlawn, Ohio, recently learned that it finished No. 1 in the nation for cycle time of driveable vehicles for the GEICO Auto Repair Express program.
The collision facility notched 1.2 days, ahead of second-place finisher AMM Collision Center of Austin, Texas (1.3) and third-place finisher Bill Luke Dodge of Phoenix, Ariz. (1.6).
A minimum of 100 completed repairs were required. The shops that tied in cycle time were determined by highest volume.
“I’m very proud of our employees and our facility,” said Director of Body Shop Operations Jim Pease. “Winning this honor was the result of a combination of doing the right things. We got into ‘lean’ several years ago, adding a triage department, work teams and speed lanes, and have gotten leaner ever since. We’re constantly improving our process.”
Montrose has also been named GEICO’s “Top Shop” three times. This is the first time it finished first in the nation for cycle time.
Montrose Collision Center is part of the Montrose Auto Group which operates 15 dealerships and three body shops throughout Ohio. Gross sales in 2009 were roughly $6 million. The shop has 35 employees, 15,000 square feet of space and 17 DRPs, repairing roughly 300 cars per month with an average repair cost of nearly $1,700.