Unlocking the Mystery of Production: Pre-Repair Management
Pre-repair management isn’t a new way to repair cars faster, better, cheaper and easier. But it’s been proven to ease the production management workload – and give you time
to focus on big ideas.
Damage Analysis for Dollars
Body shops consistently overlook ‘damage analysis’ as a profit center, but this service is definitely not free and should be charged for.
Helping to Move the Industry Forward
A little more than two years ago, as I began my tenure as publisher of this great magazine, several advisors offered me help, commentary, assistance and support. For that, I was genuinely appreciative. However, as I think back upon that time, I’m reminded of the general “tone” of their input. Mostly, how they felt the
Who’s the Expert?
We’re the collision repair experts yet we allow insurers to dictate how repairs are done and let them pay us a mere pittance for it. The potential result is my biggest fear: an industry full of unqualified technicians
Chalk One Up for the Little Guy
My firsthand account of taking Progressive to small claims court over refinish time…and winning.
Spending Less Can Cost More
Our jobber meant well, but when he said we could save $100 per gallon on a cheaper clear, we actually ended up losing $2 per gallon.
DRPs, Here We Come?
Taking on DRPs will mean making loyal employees fit our new business model. And that doesn’t happen overnight. Part 9 of a series.
To Clip or Not to Clip?
“What’s the difference among what I-CAR, shops, insurance companies and car manufacturers are saying about clipping?”
Blend vs. Full Paint
“Why is blend time 50 percent of the time as full paint time?”
Shifty Business: Cost Shifting
Not getting paid properly? Cost shifting is not the solution, and is just plain bad busiess.