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May the (Work) Force Be with You

The collision industry’s workforce is dwindling at an alarming rate, and journeymen are just about as hard to come by as Jedi Masters. To combat this shortage and to stay competitive in the years to come, take a cue from the Jedi Code: Pair an apprentice with a mentor.

Letters to the Editors

Does Your Shop Measure Up? Your article was incredible [“Does Your Shop Measure Up?” March 2002, pg. 40]! I found (literally) my first UMS the same way your picture showed it in early 1980 in a Toyota dealership in upstate Vermont. I had just closed my small shop because of the recession and was amazed

Monster First Impressions

Customers first impressions of your shop are formed during their first few seconds of contact over the phone or in person. Is your staff trained to welcome potential customers, or is Frankenstein manning your front office?

Dent Fix Brings New Glue Technology to PDR

Let’s face it. The PDR, or Paintless Dent Removal, market is hot and getting hotter every day. Just open any trade magazine and you’re deluged with all the PDR tool offerings that exist. Manufacturers are offering every configuration of tool imaginable in exotic materials, color coded, titanium centers with kryptonite tips. It gets overwhelming when

Don’t Be Another Face in the Crowd

“How can I make a higher profit margin in the body shop as the insurance companies are paying less and less?” – John Thompson, shop manager, Fix Auto Mall, Auburn, N.Y. There are only two ways to increase gross profit on a given sales volume. The first is to increase your bottom line, i.e. charge

You Choose, You Lose?

“Why don’t insurance companies offer two different policies? If they had an OEM parts policy and an A/M parts policy, consumers could choose which one they wanted and when they wrecked, they couldn’t say anything about using A/M parts since they chose that policy. Wouldn’t this solve a lot of problems for collision repairers?” –

The Case of the Disappearing Tech

The talk about the lack of the human resources in this industry.

Accessorize the Positive

When this shop owner realized making money in the repair business wasn’t getting any easier, he made some changes. Little did he know that adding bedliner installation to his shop’s repertoire would open the door to a brand-new business. Could you do the same?

Does Your Shop Measure Up?

Techs working to beat the clock often skip the measuring process. But if you add a separate line to your estimate for the setup of the measuring system in addition to the setup of the vehicle on the frame machine, some of your techs might be more willing to knock the dust off the old measuring system once and awhile.

Out of Retirement: Full-framed Vehicles

Just when you thought they were gone for good, MJ, bell bottoms and full-framed vehicles are back. Though Jordan can still score 40 points per game and bell bottoms are still … scary, today’s full frames aren’t the same as the ones produced in the past. And the repair procedures aren’t the same either. by