Is It Possible to Run a Body Shop Without Lying, Cheating and Stealing?
Point CounterPoint
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
Kaizen Part II: Pulling the Value from Waste
Simply put, the objective of a lean business is to continually identify and eliminate waste. As waste is eliminated, more value is produced, which means a more efficient model.
Do Database Times Really Matter?
Point CounterPoint
DRPs, Here We Come?
Our second month in business, we landed fleet work with two major car rental agencies. We used this same strategy when visiting our first three insurance companies.
9 Steps to Protect Your Shop from DV Claims
Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.
The Return of Competitive Bidding
The time has come to examine the basis on which shops compete. To do this, you must first ask yourself: With whom am I competing? An insurer and its “phantom” shops or other actual shops in my local market?
‘Good Customers’: More Harm Than Good?
When the boss refers to someone as a good customer, it usually means doing extra work for free. So, from a commission tech standpoint, a “bad customer” is actually more profitable.
Building a Business vs. Building a Car
Employees inside a truly “lean” enterprise don’t consider themselves production workers. They’re problem solvers. The reason they get paid each day isn’t to perform a specific task, but to improve a specific process. Every small business owner or top-level manager out there shows up to work every day focused on getting the job done. You’d
Profiting from Customer-Pay Repairs
Afraid to make an insurance claim, many consumers are paying out-of-pocket. This trend not only presents some challenges for collision repairers, but also some opportunities.