6% Net – 15% = Bad…Getting the Repair Plan Right
Our industry has a tough time getting the repair plan right when we have the car. Now some genius thinks that we’re going to get it right by looking at photos and that we can give back 15%? Still, I’m sure shops will be bidding like crazy — underutilization being the motivator,” says DCR Systems
Is the Insurance Company Also the Shop’s Customer?
Rick Little, Owner Rick’s Auto Sales & Service Inc. Coshocton, Ohio Viewing insurance companies as your customer is an unhealthy and dangerous thing to do and will only lead to giving them complete control of the industry. We need only to look at the healthcare industry to see how subtly and completely this is
I Lost My DRP!
State Farm’s recent announcement that they’re testing a new direct-repair program and that they’ll be reducing the number of shops that participate has left repairers scratching their heads and pondering the same question: Is there life after Service First?
Examining DRP Contracts
State Farm’s decision to move to a single Select Service direct-repair program has the collision world abuzz – so this is exactly the right time to talk about all DRPs and what a shop truly receives and incurs by joining an insurer’s repair network.
Is There Still Money in Glass Repair?
A variety of factors have made in-house glass work less profitable, but some shop owners still make it work. Is it right for you?
Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.
Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining
Working with Tailor-Welded Blanks
It’s important to identify the unique repair-and-replace considerations these new components create to avoid causing additional damage to a component when pulling it.
Bullied No More: Learn How to Counter Intimidating Negotiation Techniques
“My way or the highway” negotiation techniques have intimidated the repair industry long enough. Learn how to counter them.
What’s the Goal of any Business? To Make Money
I’ll add a couple of caveats to that.
Repairing Hybrid Electric Vehicles
Question answered by: Mike West Recently, the Sierra Club — the environmental organization that acts as the world’s conscience when it comes to issues like protecting the spotted owl, old growth forests and, of course, global warming — weighed in with a press release titled, “The Next Big Thing From Detroit.” No, it wasn’t about
