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Getting Paid for Not-Included Labor Items

Reader’s Choice Question – “How do you get paid for rust, fused, pinched and fudge time factors that aren’t listed in the regular new parts on and off sections of the P-pages and estimating guides? When will true reality begin so that the time necessary to cut, heat up, unscrew, unfuse or unclip two different kinds of metals without burning up or exploding the rest of the car will be included?” – Rosemarie Seppala, office manager, Seppala’s Body Shop & Restoration

Induction Innovations Launches Revamped Web Site

New features include product demos.

How to Acquire and Retain Collision Shop Customers

Insurers can steer customers to their preferred shops, but we can steer them too. Copy what they do and you’ll be well on your way to regaining control of your customers.

Pennsylvania Repairers Ask Insurance Commissioner to Intervene in Aftermarket Parts Issue

Group says structural aftermarket part safety concerns warrant recall of all vehicles repaired with them.

OEM vs. Aftermarket Structural Crash Parts

BodyShop Business tracks how collision industry leaders, parts manufacturers and legislators react to questions raised about the safety of structural aftermarket crash parts.

AASP-MN Annual Meeting & Convention Announced

The Alliance of Automotive Service Providers of Minnesota (AASP-MN) will hold its annual meeting and convention April 16-17 at the Marriott Minneapolis West, St. Louis Park, Minn. The 1-½ day line-up includes programs for mechanical and collision repair shop owners, managers and technicians, as well as industry suppliers. Friday’s schedule includes: 8:00 a.m. – 11:30

Mass. Collision Shop Owner Receives Community Service Award

A shop owner who grew up believing in the importance of helping others was honored for his community service efforts recently. Since 1993, BankFive of Fall River, Mass., has bestowed an award on local residents who are, in the bank’s words, “an individual who has volunteered selflessly to benefit families, children or the elderly, and

CRA Asks DOI to Trace Aftermarket Bumper Reinforcements Used in Claims

Group says affected policyholders should be alerted to potential safety issues associated with non-OEM parts.

Repair Associations Caution Against Using Untested Structural Aftermarket Parts

SCRS, AASP advise repairers against installing untested structural crash parts, call for recalls, certification process.

Women’s Industry Network Seeks Candidates to Fill Upcoming Board Vacancies

Women’s Industry Network (WIN) is seeking candidates to fill upcoming vacancies on the WIN Board of Directors in conjunction with WIN’s Annual Conference being held May 2-4 in Orlando, Fla. Each seat will be for a period of two years, with the ability to be re-elected to a second, two-year term (a total of four