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Fix Auto Announces Changes to Internal Insurance Services Department

Collision shop network rebrands claims solution offering; adds three employees to insurance services team.

Iowa Insurance Division Responds to Repairers’ Request for Review of Labor Rates

Iowa Insurance Division (IID) concludes that there has been no violation of the law by insurers.

Thirteen Las Vegas Families and Family Promise Charity Receiving Recycled Rides at SEMA

The National Auto Body Council (NABC) announced that the lives of 13 deserving Las Vegas families will be changed by the gift of reliable transportation on Thursday, Nov. 3, at 2:30 p.m. outside of the Las Vegas Convention Center in conjunction with the SEMA Show.

American National Releases iPhone App to Assist Policyholders at Scene of Wreck

The American National Family of Companies has released its fourth iPhone app, Insured2Go, which offers policyholders, after a vehicle accident, the ability to locate nearby vehicle repair shops and receive roadside assistance. Key features of Insured2Go include the following: • Report or check the status of a claim • Review policy information • Receive roadside

SCRS Surveys Insurance Companies on Aftermarket Parts Usage Policies

The Society of Collision Repair Specialists (SCRS) recently e-mailed a survey to 13 insurance companies to gain a better understanding of those insurers’ policies on aftermarket parts usage. "This survey project was motivated by input from our members and the ongoing discussions stemming from aftermarket replacement parts," said SCRS Executive Director Aaron Schulenburg. "We’re finding

Illinois CARSTAR Shop Donates Vehicle to Local Family for Third Time

All Line CARSTAR Auto Body in Bolingbrook, Ill., a member of the National Auto Body Council (NABC), donated a vehicle a family in Bolingbrook for the third time on Thursday, Feb. 24. The program is a community awareness project whereby members of NABC repair and donate recycled vehicles to families in need.  All Line CARSTAR

American Family Suing Chicago Shops for Towing Fraud

American Family Insurance is suing five Chicago-area towing companies – three of which are also body shops – for alleged consumer fraud, claiming that the companies arrived at crash scenes without being called and charged excessive rates for towing services. The Southtown Star reported that the insurer is suing Jay Kay Collision, Four Sons Towing

$17 Million Verdict Against American Family Reinstated

In reinstating a $17-million verdict in a class-action lawsuit against American Family Insurance, a three-judge panel in Missouri ruled that aftermarket parts are not of like kind and quality to OEM parts. The suit alleges that American Family underpaid 319,000 Missouri residents for vehicle repairs between 1990 and 2004 by writing estimates using pricing for

Illinois Shop Donates Repaired Vehicle to Needy Family

All Line CARSTAR in Bolingbrook, Ill., recently held a ceremony to deliver a restored 2004 Saturn Vue to the Earley family, as part of the nationwide Recycled Rides program coordinated by the National Auto Body Council (NABC).   The Earley family includes matriarch Debra, her daughters Jadia, Jatundra and Jasmine, granddaughter Delilah and her elderly

Oregon Shops Rank Best and Worst Insurance Companies

State Farm and several smaller Northwest-based auto insurers continue to be among the best at taking care of their customers after an accident. And some of the other larger, best-known insurers – including Progressive, Allstate, Safeco and Farmers Insurance – are among the worst. That was the finding of a new survey of Oregon body