Overcoming Resistance to Change in a Lean Environment
With change comes resistance and pushback. But here are some ways, when implementing lean, to get everyone to trust that what you’re
doing is a better way.
The Consumer-Centric Solution
With DRPs losing favor and shops in desperate search for profitability, creating a consumer-focused business model may be the answer.
Is Your Shop Sick? The Preventative Approach
If you want your shop to have a long (and profitable) life, it needs to periodically see a shop doc.
There’s a Right Way … and There’s a Wrong Way
Paint-shop best practices.
The Fraud Triangle
Anticipating possibly getting something for nothing – and convincing themselves they’re entitled to it – repairers, insurers and consumers commit fraud on a daily basis, assuming that if they don’t get caught, no one gets hurt. But nothing comes without a cost.
Measuring Basics
The more user dependent the measuring system, the greater the chances of error. For this reason, so-called "simp,tapes and gauges – aren’t simple to use properly.
The Two Faces of Japan
From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?