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Cater to What Your Customers Care About on Your Website

Customers don’t care about your claims of great customer service or your trust and integrity. What they do care about is how attentive you are to their needs.

ASA Michigan Launches ‘Members Only’ Website

ASA Michigan has announced the launch of a new “Members Only” community website, www.MiASACommunity.com, and the revamping of its main site, www.ASAMichigan.com. The community website has multiple folders that include a virtual library,  groups, discussions, blogs and news, according to ASA Michigan President Ray Fisher. Members also can access webinars on the website at any

AASP-MN to Host ‘Estimating Best Practices’ Seminar

Mike Anderson of Collision Advice will teach attendees a systematic approach to making sure all “not included” items are included in the repair plan.

I-CAR Introduces Best Practices for High-Strength Steel Training

I-CAR says it has recognized the need for a training program that highlights some of the best practices for repairing collision-damaged vehicles that have been built primarily with HSS and UHSS.

GFS Announces the Launch of Finishing Academy Paint Booth Training Website

GFS has launched a new paint booth educational resource site, the Finishing Academy (www.finishingacademy.com). GFS says it has always placed a great deal of emphasis on the importance of best practices in the paint booth operation and maintenance. This resulted in the development of the Finishing Academy, a place for new painters and spray booth

Solid Accounting: The Difference Between Winning and Losing

Wouldn’t it be great to be able to quickly review your financials and know where you’re winning and losing so you can fix the problem immediately?

How to Recruit Employees and Attract More Customers to Your Shop

It is All About SEO! It’s an ongoing weekly conversation in the digital marketing world of auto repair. Shop owners are always looking for answers and qualified technicians. With many master techs nearing retirement age, it’s becoming harder to attract qualified employees to your shop. With auto repair and body shops at the top of

HD Repair Forum 2023: Leave Your Funk at the Door

This year’s HD Repair Forum was a valuable opportunity to keep abreast of the trends impacting medium- and heavy-duty collisions repairers.

Welding on a Hybrid or Electric Vehicle

As more and more HEVs and EVs roll into your shop, there are considerations to take when welding.

Vehicle Calibration: Did You Do It Right?

Whether you perform vehicle calibrations in-house or sublet them out, avoid the blame game with thorough and bulletproof documentation.