CCC ONE Streamlines Customer-to-Shop Payments
CCC Information Services Inc. (CCC) has announced that its CCC ONE Platform now integrates with leading credit card payment processor Clearent, offering collision repair customers a simple way to handle customer-to-shop payments.
More Privacy Please: Securing Your Customers’ Data
Data privacy laws are coming down the legal pipeline, and you need to be certain that your shop is ready to adhere to stricter guidelines when it comes to your customers’ personal information.
BASF Customer Earns Bentley Bodyshop of the Year Award
Bentley has chosen DC Autocraft, a BASF customer located in Burbank, Calif., as the recipient of the 2018 Bentley Bodyshop of the Year Award for the Americas.
Fix Auto Partners with Podium to Enhance Customer Interaction
Fix Auto USA announced that it has partnered with Podium, a Utah-based consumer-focused software company, to further modernize and enhance its online interactions with vehicle owners.
How Do You Avoid Being Defrauded By Customers?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
Is it Legal for Insurers to Settle Losses for My Customers’ Vehicles?
Why doesn’t the DOI enforce the contract between the vehicle owner and the insurer? And how is it legal for insurers and DRP shops to settle losses for my customers’ vehicles?
Body Shop Customers: The Importance of Getting Accurate and Complete Info
Obtaining accurate and complete information at the beginning of the relationship with your customer can be beneficial.
Strategies for Engaging with Your Customers Online
If you hope to have a relationship with a prospect that doesn’t come to you via a DRP referral, you need to somehow capture their attention. The answer is marketing and branding online.
BASF Body Shop Customers Mark Successful Year with Awards
BASF announced that several of its body shop customers had a successful 2018, collecting awards for high customer satisfaction, industry-leading KPIs and quality work.
CARSTAR Helps Franchisees Navigate Road to Success with Insurance Relationships
Over the past month, CARSTAR’s North American insurance sales team has met with top insurance carriers and CARSTAR franchisees to look at the future of the collision repair industry. Here’s what they found.