CARSTAR Berlin Named 2010 AutocheX Premier Achiever for Excellence in Customer Service and Satisfaction
CARSTAR Berlin was recognized as a 2010 AutocheX Premier Achiever for outstanding customer service and satisfaction at the ninth annual AutocheX Premier Achiever Awards ceremony in Las Vegas this past November. The Premier Achiever Award honors collision repair facilities that demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction
Arkansas Automotive Supply Business Rewarded by Collision Co-Op for Customer Service
Alan and Kathy Ivey, owners, and the employees of Auto Body Supply received the Collision Automotive Repair Services (CARS), Inc. "Simply the Best" Award Oct. 26, 2010 at their store in Springdale, Ark. CARS is an at-cost cooperative that allows body shops to come together to have increased purchasing power with their suppliers. The award
Customer Service: Getting Back to Basics
Ball position, check. Feet and shoulders square to target line, check. Grip neutral, check. Hands slightly pressed forward, check. Muscles relaxed, check. Lock and load. Anyone who’s a golfer will recognize this checklist. These are the things you want to make sure are proper before you swing the club. They’re the fundamentals, really, upon which
Service King Collision Repair Centers Enhance Customer Service with New Web Site
Collision repair facilities today must offer exceptional customer service to compete and succeed, and part of that service has to do with customer convenience. Dallas-based Service King Collision Repair Centers has jumped on to that trend with a newly designed and highly interactive Web site found at www.serviceking.com. The new Web site is
EDITOR’S NOTES: Customer Service 101
A CARSTAR executive once told me that he advises franchisees to train their front-office staff to come out from behind the counter and greet each customer warmly and enthusiastically when they arrive at the store. That might seem trivial to some, but I’m a firm believer in that approach based on a recent experience I
Utah Shop Beats Out Top Department Store For Customer Service Title
Utah-based Cascade Collision Repair was named No. 1 in customer service by the readers of Utah Valley Magazine, beating out leading department store chain Nordstrom’s, which came in second in the reader poll. Brian Nichols, co-owner of the three-location, family-owned business, said the pride Cascade’s employees take in their work makes the difference when it
Chrysler Corporation Recognized For Customer Service by VeriFacts
VeriFacts Automotive recognized the Chrysler Corporation with its ACE “Commitment to Consumers” Award at NACE in Las Vegas. The award recognizes manufacturers and other companies in the collision repair industry that provide services and share product information with consumers free of charge. Chrysler Corporation has made its repair guidelines available to the collision repair industry
Customer Service Crucial to Survival, Hendler Says
To survive in the changing collision repair industry, shops must do more to serve customers, Jeff Hendler, Collision Industry Conference (CIC) founding member and owner of JD Hendler Associates told about 40 members of the Connecticut Collision Repair Specialists (CCRS) at a recent monthly meeting. In his talk, “The Changing Industry – Your Role In
Insurance Auto Auctions Launches Customer Self-Service Portal for Total Loss Claims Management
This self-service tool allows insurers to provide vehicle owners with an effective means to track the progress of their total loss claims.
New ALLDATA Online Resource Provides Self-Help Services to Customers
ALLDATA LLC has developed a new, self-help online resource for customers. With MyALLDATA, customers can obtain quick product tips and information, including "how to" articles and videos, FAQs and troubleshooting assistance. It includes an open forum for posting questions or an opportunity for customers to provide answers to other ALLDATA users. Using its online chat,