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Finding Flaws Before the Booth: Prep Procedures

Time wasted in the booth and on redos doesn’t pay the bills. Save time and money by establishing proper prep procedures.

Is Your Shop Sick? The Preventative Approach

If you want your shop to have a long (and profitable) life, it needs to periodically see a shop doc.

Spray-Gun Tips for Automotive Painting

You don’t need a new spray gun (even though you may want one) to get the most from your gun and to create a great paint job.

What Happened to Freedom of Choice?

Customers are being bullied and manipulated into taking their vehicles to insurers’ preferred shops. I know this because my customers are telling me.

The Making of A Migman: The Mig Welder

This little fellow isn’t just handsome – he’s also an accomplished MIG welder. And he’s about to make learning better MIG welding techniques fun.

Respect: The Customer’s Auto When in Your Possession

Do not smoke or eat in (or on) a customer’s car. Do not steal the Viagra. And never use the test drive to take a carload of techs to a local lunch spot (or to solicit a prostitute). When a customer drops off his vehicle at your shop for repairs, it’s common knowledge that he

The Right to Repair

Just how accessible is repair information these days and is legislation still needed to ensure a level playing field?

Ignorance Is Expensive

Both the autobody and insurance industries are throwing away money by relying on the estimating software companies to manage data.

Blind Claims Auditors: A Deal’s a Deal?

In one of my favorite films, Fargo, the general sales manager of a new car dealership is on the phone with the slime balls he conspired with to kidnap his own wife. Upon learning the circumstances had changed and the villains wanted more of the ransom, the sales manager/husband played by William Macy exclaims: "Hey,

Check It Out: Quality-Control Inspection

If you want happier customers (and less headaches), perform a systematic quality-control inspection before
releasing the vehicle.