I Lost My DRP!
State Farm’s recent announcement that they’re testing a new direct-repair program and that they’ll be reducing the number of shops that participate has left repairers scratching their heads and pondering the same question: Is there life after Service First?
Our Lips Are Sealed: Understand Antitrust
And You’ll Realize That You Can Talk With Your Competitor (Even About Pricing).
How to Drop 13 DRPs — and Live to Tell About It
It didn’t take long to learn that more volume doesn’t always equal more money.
Barking up the Wrong Tree: Contact Your State Attorney General with Insurer-Related Complaints.
Because state insurance departments are merely taxpayer-funded bodyguards for the insurance industry, you need to contact your state attorney general with insurer-related complaints.
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.
Jagging Rights: Jaguar’s Exclusive Aluminum-Repair Network of Authorized Shops
This shop spent $100K to gain entry to Jaguar’s exclusive aluminum-repair network of authorized shops. While developing technologies from the world’s automakers have left most shops out in the cold, they also present risk-takers with some real opportunities. Fairless Hills, Pa. – Hunt Auto Body is at first glance, a typical independent body shop, tucked
Inside an Old-Timer’s Toolbox
In the early days when a bodyman faced a repair problem, he couldn’t just buy what he needed. He had to conceive a tool that would repair the problem- and then forge it himself.
Gearheads vs. Poindexters: The Best Way to Answer This Question Is to Be Blunt: We’re An Industry of Ignorant Bodymen.
Now I know that sounds insulting and rude, but read on and see if you don’t agree with me.
You CAN Create Customers
Shop co-owner Chuck Logan asks whether he can tell DRPs to take a hike and still stay in business.
How NOT to Repel Women
Make a good first impression and then treat them right.
