PUBLISHER’S PERSPECTIVE: No Shame in Gas Grub
I recently met with some of my peers in the publishing industry, and the subject of a good, quick and inexpensive lunch came up. As I listened to my contemporaries drop the names of their favorite eateries, I contemplated whether or not I should offer my two cents. Of course, I was familiar with many
PUBLISHER’S PERSPECTIVE: ’Tis the Season
I’m sure that none of us particularly look forward to taking our vehicles in for service, but certainly it’s a fact of life. Whenever I do, I’m reminded of how some establishments understand that it’s as much about the owner as it is about the car. Luckily, I have a reputable repair facility available to
PUBLISHER’S PERSPECTIVE: See You in Vegas
Hopefully, you’re reading this on your journey to Las Vegas for this year’s International Autobody Congress & Exposition (NACE). As I write these words, we at BodyShop Business are busy planning for the upcoming event and looking forward to seeing many of you there. This type of face-to-face event provides all of us with an
PUBLISHER’S PERSPECTIVE: Squeeze or Be Squeezed
I recently had the opportunity to speak to 250 top shops from across the United States about today’s business environment. To prepare for the presentation, I had Babcox Research survey shops about how business was going this year. While my presentation was centered on customer satisfaction, the research highlighted a trend in our industry that’s
PUBLISHER’S PERSPECTIVE: Take a Chance on Change
If you’ve read any of my previous columns, you know that the recurring theme has been to plan for change and not be afraid of it. I read many columns in periodicals related to my interests and often wonder why there’s no follow-up to advice given or outcomes on upcoming events. So I feel that
PUBLISHER’S PERSPECTIVE: Pay Attention – You’re Being Watched
I recently had the fortune/misfortune to have a bad retail experience. I won’t bore you with the details but suffice it to say it was maddening. After I cooled down, I realized I had just been fed the idea for my next column. It’s very important to examine how we look and sound to our
PUBLISHER’S PERSPECTIVE: Come In, the Water’s Great!
Judging by the above headline, I’m sure you can guess that my column this month is about the upcoming 2009 BodyShop Business Waterborne Conference (Aug. 13-14). This is an exciting initiative, and we here at BSB are looking forward to playing host to those of you who decide to join us. This will be the
PUBLISHER’S PERSPECTIVE: Remain Calm, Everyone!
It seems like every time I turn on the radio or TV or pick up a newspaper, doom and gloom news about the economy abounds. Banks, auto makers, this group and that group are waving the red flag and saying that their industry is being devastated by the current economic woes. Frankly, I’ve just about
Publisher’s Perspective: They May Have Their Keys …
By 2020, 90 percent of all new vehicles will be transmitting data to somewhere. The question is, who owns the data?
Publisher’s Perspective: Need the Info!
When I travel around the country, repairers frequently bring up the subject of vehicle repair data and why it isn’t all in one place.
