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Chalk One Up for the Little Guy

My firsthand account of taking Progressive to small claims court over refinish time…and winning.

There’s a new DRP concept out there aimed at building high-volume, exclusive working relationships between body shops and insurers. But who will be the ultimate benefactor?

MLOs on the Grow

New research suggests that consolidation will continue and multiple-location collision repair operators will continue to gain favor as insurers push DRP performance.

No Scuff ’n Shoot Here

The mindset that car refinishing is easy seems to be spreading throughout the industry. But there are no shortcuts to perfect paint jobs, and thorough prep work is essential to a lasting, quality repair.

OSHA: When Safety is a 4-Letter Word

An OSHA inspector recently showed up to perform a ‘random’ inspection. He noted two minor violations and complimented us on our compliance, saying the average body shop has 12 violations. Because he said his report would reflect favorably on us, we mistakenly thought our fines would only be a few hundred bucks.

Enough is Enough

Progressive allegedly steering customers from shop.

Proprietary Repairs

“Do you think that in the near future, other car manufacturers will follow Jaguar’s lead and require repair shops to be ‘certified’ to fix their vehicles?”

Sold!

“How do you evaluate and sell your business?”

To Clip or Not to Clip?

“What’s the difference among what I-CAR, shops, insurance companies and car manufacturers are saying about clipping?”

Achieving Consistent Volume

“With 21 DRPs, we still see peaks and valleys. What’s the best approach to having a consistent flow of work?”