Out of Retirement: Full-framed Vehicles
Just when you thought they were gone for good, MJ, bell bottoms and full-framed vehicles are back. Though Jordan can still score 40 points per game and bell bottoms are still … scary, today’s full frames aren’t the same as the ones produced in the past. And the repair procedures aren’t the same either. by
Every Claim Is Not the Same
Insurance companies have led most consumers and shop owners to believe there’s no difference between first- and third-party claims – even though entirely different sets of laws and rules apply. And these differences can affect every aspect of your shop, from job scheduling to parts selection to liability to profitability.
A 6-Step Method for Mastering Structural Repair
Too often, techs skip one or more of the crucial steps needed to repair a vehicle frame. But shortcutting costs you additional time and money later on … when something goes wrong.
Point – Counterpoint
Are Double Standards OK, Depending Who’s Paying the Bill?
This Month’s Ailing Shop
Shop size: 12,500 total square feet Equipment: two drive-on frame racks, two booths (one downdraft) and a lift for tear-down estimates. Employees: 12 Annual Sales: $1.5 million Quality of work: Good Problem overview: Husband and wife shop owners want to grow their business, but they don’t know how – they’re close to burnout as it
Not All Wheel Alignments Are Created Equal
The process of aligning a collision-damaged vehicle is much more involved thanperforming a maintenance alignment. If thecustomer hasn’t hit anything, the technician can make many assumptions.But making assumptions about a collision-related four-wheel alignment will put your shop on a crash course. Ever since rear adjustable suspensions became commonplace in our industry, the argument has raged
Are Double Standards OK, Depending Who’s Paying the Bill?
A double standard [where you write a different estimate if the repair is paid by an insurance company rather than a customer paying out of pocket] creates an image of what this industry is trying to defeat, which is that we’re crooks. I don’t want to present one image to one customer and another image
Stacking the Odds In His Favor
Leonard Lassak’s pancake philosophy.
The Need for Speed
Want more claims dollars? Strive to standardize your business.
Wer’re Not in Kansas Anymore
The industry’s direction is being driven by consolidators, replicators, franchises and insurer-owned shops — everyone but the single-shop operator.
