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Our Lips Are Sealed: Understand Antitrust

And You’ll Realize That You Can Talk With Your Competitor (Even About Pricing).

How to Drop 13 DRPs — and Live to Tell About It

It didn’t take long to learn that more volume doesn’t always equal more money.

Debunking the Myth of ‘Pre-Accident Condition’

You may have the best collision repair facility this side of the Mississippi, but you still shouldn’t use the term ‘pre-accident condition’ to describe your repairs. It just isn’t accurate.

Disproving the Wheel Alignment Fallacy

The next time an adjuster wants to pay you tire-center prices for a collision wheel alignment, get out the P-pages and educate him till he gets it.

Ask or You Won’t Receive

Sometimes appraisers lie — so if you buy everything they’re telling you, you won’t make enough money to buy much else.

Even ‘Know It Alls’ Need Training

Take it from a reformed Mr. Know-It-All: You don’t know what you don’t know — so training is vital to staying ahead in an ever-changing industry.

A 10-Letter Word for Pain in the Butt

How can repair shops go on fighting for D-E-D-U-C-T-I-B-L-E payment when insurance agents keep selling customers on deductibles they can’t afford? I’ve got an idea that just might work.

The Great MQVP Parts Snafu

This repair took 39 days when it should’ve taken only five to seven. Why? I’m guessing because we’re not a “Blue Ribbon” shop.

Eyes Wide Open: Two Techs Make the Transition from Shop Employee to Shop Owner!

With 60 years of industry experience between them, these two techs decided it was time to make the transition from shop employee to shop owner.

Barking up the Wrong Tree: Contact Your State Attorney General with Insurer-Related Complaints.

Because state insurance departments are merely taxpayer-funded bodyguards for the insurance industry, you need to contact your state attorney general with insurer-related complaints.