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Gearheads vs. Poindexters: The Best Way to Answer This Question Is to Be Blunt: We’re An Industry of Ignorant Bodymen.

Now I know that sounds insulting and rude, but read on and see if you don’t agree with me.

Disposable Cars?

More repair-friendly vehicles don’t appear to be in our future, equating to fewer vehicles being repairable and those that aren’t totaled costing more to repair.

Insurers Don’t Control Pricing

“That’s almost like asking, “How much does a Chevrolet Tahoe cost?”

The Best Definition of Leadership: Crime Doesn’t Pay (the Deductible)

Though the story seems like perfect fodder for a Dragnet episode, the following event is, well, just the facts. This is the city, Fort Worth, Texas. Doug Germany works here. He carries a clipboard. [Enter theme music – “Dum-de-dum-dum. Dum-de-dum-dum-dum …”] It’s 10 a.m., and the day at Craig’s Collision Center, on Beach Street, starts

The Best Definition of Leadership

Stop the Insanity! Once concessions reach a point where they don’t benefit you, maybe it’s time to “Just Say No.”

Keep This Job

Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.

‘Managed” Repairs

“Freedom of choice just went down the toilet. Welcome to ‘managed care,’ collision-repair style,” says an Austin, Texas, shop owner about Texas Senate Bill 14 (which became law in ’03 and went into effect Dec. 2004). “The repair industry was blindsided. Nobody knew a bill like this was even being considered, let alone that it

When Stars Collide

This repairer was excited when former NFL running back Harlan Huckleby walked into his Michigan shop. But repairing Huckleby’s car turned out to be more of a headache than a hoot.

Should a Shop Charge When It Buys Technical Reference Material?

Bob MacCargar, owner C&G Paint, Body and RV Swansboro, N.C. Opinion: No We’re supposed to be professionals. When you go someplace else and have something repaired, they don’t charge you for an instruction sheet to repair your item. You’re supposed to know how to repair your item and be educated on repairing that item. There