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The MSO: Increasing Your Capture Rate

What would it look like if you increased your capture rate by just 5 percent? This is a question I continually ask our management team.

The MSO: The Successes and Failures of a Marketing Campaign

Without a solid brand presence in the market, you probably won’t come to mind when a customer tries to think of a shop to fix their vehicle.

The MSO: Developing, Executing and Improving Standard Operating Procedures

Developing standards, executing on those standards and continuously improving your processes is critical to achieving and maintaining your competitive advantage.

Chubb Insurance Says It Will Pay for Pre- and Post-Repair Scans

Insurer communicates to collision repairers that they are going to allow for and pay for pre- and post-repair scans on all “modern” vehicles 1990 and newer.

Can You Afford to Expand?

Four prominent multi-shop operators discuss how they have financed their growth and the lessons they have learned along the way.

Repair Standards Advisory Committee Enters Next Phase of Feasibility Study

The Advisory Committee will present an overview of its work, including the next steps necessary to complete the study, at the CIC meeting to be held at the Las Vegan Hilton Nov. 2-3.

CCAR Recognizes Five New Facilities in GreenLink Shop Program

Five collision repair facilities have received recognition from the Coordinating Committee For Automotive Repair (CCAR) in its GreenLink Shop program, the organization announced today. The newly-recognized shops are: Carubba Collision, Buffalo, N.Y. Carubba Collision, Hamburg, N.Y. Carubba Collision, Tonawanda, N.Y. Carubba Collision, Wheatfield, N.Y. Jimmy Rivers Body Shop, Inc., Columbia, S.C. “We are proud to

Simple Repair Job Convinced MSO to Develop Procedures for Scanning, Diagnostics and Recalibration

One of our good customers got in a very minor accident with his new Honda Pilot. The job was a simple one: Replace the bumper, right front fender and door mirror, and repair a small dent on the door.

The MSO: Sell or Stay in the Game?

Is it time to consider selling your collision repair business, or do you make the investment that will be necessary to be a formidable competitor?

The MSO: The Key to Maintaining Consistency

We recognize that our organization’s ability to consistently deliver the best quality, speed and cost performance is critical to our success today and in the future.