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PDR Techs Question Farmers’ Change in DRP Policy

In what will most likely sound like a familiar story to collision repairers, members of the National Alliance of Paintless Dent Repair Technicians (NAPDRT) are accusing Farmers Insurance Group of limiting consumer and collision repair facility choice by now directing its DRP shops to sublet PDR jobs exclusively to two national PDR firms, PARS and

Appraiser Targets Insurers, DRP Shops in Book on Consumer Fraud

In his 25-plus years of experience in the collision repair industry, including seven as a licensed motor vehicle damage appraiser, Dan Wyatt has seen it all. Most of what he has seen has led him to the conclusion that insurance companies, adjusters and DRP body shops have colluded together in a massive scheme to defraud

EDITOR’S NOTES: All I Want for Xmas Is a DRP

I recently had the good fortune to hear a rousing argument between two body shop owners, one of whom had 67 DRPs and the other had none. They were sitting directly behind me in a booth at Denny’s, so I slumped down a bit so I wouldn’t be noticed. Here’s what I heard: Joe No DRP:

SHOP PROFILE: Shedding DRPs for Survival

Too many concessions and too few vehicles made profiting from insurer relationships too difficult for this family business. So they concentrated on what they do best: quality repairs, excellent customer service and savvy marketing.

DRP Agreement Penalizes Shops for Using OEM Parts

A document obtained by consumer advocacy group Consumer Watchdog shows that Mercury Insurance pays its DRP shops incentives of up to $750 to use aftermarket and reconditioned parts while penalizing shops for using OEM parts. According to Mercury’s CARS Program Facility Rate Agreement, the California-based insurer pays body shops 20 percent over their cost for non-OEM

Customer Told DRP Shop ‘Approved,’ Falls Victim to Steering

Body shop owner John Ticktin is fuming mad and is accusing Erie Insurance of steering after a customer decided to go to one of the insurer’s DRP shops because Erie said the shop was "approved." "Erie could give a s—. This is just ridiculous," said Ticktin, who owns JT Auto Service in Bethesda, Md. "I

Repairers, Insurers Debate Consistency of DRPs at CIC

Repairers vented their frustrations about the lack of consistency in direct-repair programs (DRPs) last week at the Collision Industry Conference (CIC) in Washington, D.C., and the takeaway was that it would probably always be this way due to insurance companies’ competitive nature with one another. “There isn’t any consistency because every insurer has a different

Consumer Group Says A.B. 1200 Would Allow ‘Hard Sell’ of DRPs

Non-partisan consumer advocacy group Consumer Watchdog says it’s asking California Assemblywoman Mary Hayashi (D-Hayward) to amend A.B. 1200, which would amend the state insurance code’s anti-steering statute to allow insurers to discuss policy "benefits" any time during the claims process, wording many believe will allow for steering. The bill has been passed by the Assembly

CA Court Says Insurers Don’t Have to Pay 100% for Non-DRP Repairs

A California appeals court ruled that an insurance company is only liable for 100 percent of repair costs if the insured has repairs done at an insurer-preferred shop. The case involved an insurance policy that pays 80 percent of the cost if a repair is performed at a non-preferred shop, which the plaintiff believed violated

Service King Joins Nationwide Blue Ribbon FastLane DRP

Dallas-based Service  King Collision Repair Centers announced that it will be the first collision center in Texas to launch the new direct repair program for Nationwide Insurance’s Blue Ribbon FastLane Repair Service. The program kicked off at Service King in Southwest Plano on May 12. The Nationwide Blue Ribbon FastLane Repair Service program guarantees a