CARSTAR, Esurance Recognize Shops for Customer Service Excellence
During the recent CARSTAR annual conference in Seattle, three CARSTAR facilities were named “CARSTAR Auto Body Repair Expert of the Year” by Esurance, the direct-to-consumer personal auto insurance company. CARSTAR CEO David Byers, Insurance Senior Vice President Dan Young and Senior Director, Insurance Relations, Larry Seimbab, honored representatives from each winning store during the annual
Pro-Customer Advertising: Don’t Be Afraid
Center your advertising around the “pro-customer” concept and you’ll stand out from other shops. Why? Because nobody – absolutely nobody – is going to
follow you.
Collision Repair Customer Profiling
In order to develop profitable relationships with your customers, you need to be an expert in dealing
with their different personalities.
Arkansas Automotive Supply Business Rewarded by Collision Co-Op for Customer Service
Alan and Kathy Ivey, owners, and the employees of Auto Body Supply received the Collision Automotive Repair Services (CARS), Inc. "Simply the Best" Award Oct. 26, 2010 at their store in Springdale, Ark. CARS is an at-cost cooperative that allows body shops to come together to have increased purchasing power with their suppliers. The award
BUSINESS FEATURE: How Do Customers Choose Your Body Shop?
There are many factors that come into play when it comes time for a consumer to select a collision repair facility. Do an honest assessment of how you compare with other shops, and you’ll be well on your way to knowing whether you stand out or just blend into the background.
Legal to Waive a Customer’s Insurance Deductible for Auto Body Repair?
Insurers will say that collision repairers waiving a consumer’s deductible equals insurance fraud. But unless your state law requires a shop to collect an insured’s deductible, you have no obligation to do so. After all, the contract for repair is with the consumer, not the insurer, so arrangements you make with the consumer are per your contract only.
Repairers Win Lifetime Subscriptions to Provide Mobile Phone Apps to Customers
Summit Mobile Solutions, a wholly owned subsidiary of Summit Software Solutions, announced three winners of the company’s drawing at NACE 2009 for lifetime subscriptions to Help I Crashed My Car and MarketPlace, a customer service, sales, marketing, advertising and communication software platform. Paramount Auto Body of Reno, Nev., Auto Tech and Body of Pompano Beach,
Take Your Customers Back
In order to take back our industry, we need to take back our customers. How do we do that? By fighting insurers at their own game with clever marketing.
DCR Systems and Summit Software Solutions Extend Relationship to Proprietary Development
Mentor, Ohio-based DCR Systems has entered into a long-term business agreement with Summit Software Solutions, Inc. DCR Systems will utilize Summit Software’s shop and network management technologies in all existing and future DCR and DCR licensee locations, while Summit Software will develop proprietary software and technology solutions for DCR’s patent-pending collision repair operating model. “Summit
Customers for Life
The key to getting customers to come back to your shop time and time again is post-repair
communication.