State of the Industry 2006
State of the Industry 2006 Too many shops, not enough work, not enough profit, too much insurer involvement and not enough business expertise on the part of shop owners are all contributing to the sorry state that is the collision repair industry. When repairers are discussing the state of the collision repair industry, I’m always
Talkin’ Shop in Cincy
They sure do eat well in Cincinnati. During my and Managing Editor Mike Peltier’s daylong visit to Elite Collision Service in Cincinnati last month, it was pecan squares the size of fuel doors for breakfast, Papa John’s pizza for lunch and, for a mid-afternoon snack, “cheese coneys” from Gold Star Chili. General Manager Phil Mosley
DRPs Have Run Their Course
Where I live, there’s quite a battle going on between grocery stores to get more and more shoppers to come through their doors and earn their loyalty so that they keep shopping with them over and over again. These “frequent shopper” programs come in all shapes and sizes across all types of retail markets. Until
Reader’s Choice – Raising Rates Without Losing Business
“How do you raise rates and tell insurance companies what they should be paying for without losing business?”
— John Thompson, estimator, West Herr Collision Center,
Hamburg, New York
Industry Unity Finale: What Have We Learned?
As our Industry Unity series comes to a close, we look back at our examination of major industry issues and key in on what we’ve learned.
GEICO No. 1 for Customer Loyalty on Brand Keys Index
For the second consecutive year, GEICO earned top honors among car insurance companies for its ability to create loyal customers in the 2008 Brand Keys Customer Loyalty Engagement Index. GEICO led auto insurers, ranking ahead of State Farm, Allstate, Nationwide and Progressive. The annual study examines consumer relationships with 382 brands in 57 categories to
How Far Should You Go to Keep Your DRP?
Even mega shops are starting to feel the pain from being on DRPs. As they say, give away the farm and eventually you may not have one left.
Coaching the Shop Team
The manager of an Indianapolis collision repair facility benefits from a positive outlook and a customized management system.
Lobby to Win
Here’s some advice from a seasoned lobbyist on how to get your legislators’ attention and increase your chance of getting hard-hitting laws passed.
DOIs: The Fox Guarding the Henhouse?
For the most part, collision repairers believe state departments of insurance turn a deaf ear to their concerns. Here’s an in-depth look at the role they play in regulating the insurance industry.
