One Voice – Body Shops’ Business Climate
Body shop profits are being squeezed like never before, but not all repairers agree on the proper fix. One thing most repairers do agree on, however, is that more of them will have to do a better job of working together in order to effect change.
It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing. We all know why, too: It’s easier to whine than actually do something to address what we’re whining about. Taking action is the rougher road to choose. That’s why there are monuments built and history books
Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.
Only the Strong Will Survive
As we embark on yet another NACE, the industry turns its collective head toward the ever-increasing tension between shops and insurers and asks, “What will be done to make this a more productive, pleasurable and mutually profitable relationship? Because what we have today is simply an exercise in continuous frustration and turmoil.” As if on
Turning Vendors into Partners
Identifying your vendors’ weaknesses and then helping them improve their businesses will improve your business as well.
DRPs, Here We Come?
Doing good work and counting on referrals will only get collision repair shops so far. At some point, we need to step up our marketing efforts. Part 12 of a series.
Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Ditch Your One-Dimensional Ways: Diversification
Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
“Poof!” Go Parts Profits?
Is State Farm direct-purchasing parts?