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To Clip or Not to Clip?

“What’s the difference among what I-CAR, shops, insurance companies and car manufacturers are saying about clipping?”

The Insurer Made Me Do It?

Historically, our industry’s associations have been about as highly regarded as government employees — and thought to work just as hard. But during the past few years, some associations — especially on the state level — have become much more active, vocal and unified, making it possible for them to actually accomplish something. But with

The Process of Efficiency

Our industry has focused on gross profit issues for far too long. The key to success lies in the way we work, not in what someone else is doing to us. It’s time we shift our focus to ‘fixed’ costs — repairing more cars with the same ‘fixed’ cost or repairing the same amount of cars with a lower ‘fixed’ cost.

Do Database Times Really Matter?

Point CounterPoint

9 Steps to Protect Your Shop from DV Claims

Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.

Held Hostage by Your Credit

I was flabbergasted the day my local Dodge dealer questioned my ability to lease a new Dodge Dakota for one of my shop employees. Turns out, all sorts of inaccurate, slanderous information can be put on your credit report – all without your knowledge.

Get Your Head Out of the Sand

Unless an insurance company chooses the “repair” option in the insurance contract — making it fully liable for its repair choices — it has no legal right to be involved in the repair process.

The Return of Competitive Bidding

The time has come to examine the basis on which shops compete. To do this, you must first ask yourself: With whom am I competing? An insurer and its “phantom” shops or other actual shops in my local market?

At Their Mercy: Progressive Has Been Opening a Lot of New “Concierge Centers”

You may have noticed that Progressive has been opening a lot of new “Concierge Centers” lately, where customers deliver their damaged vehicles and, within 15 minutes, are out the door and assured that a claims rep will handle the repair process from start to finish. The insurer has opened 11 of these centers since April

Technical Feature, Ignorance Is More Expensive

Sure, training costs money and trained techs sometimes leave, but the fact remains: Most of the welds I inspect would fail a destructive test, making them dangerous to the consumer — and to your shop