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Bottom Line: Database Differences Cost You

If our estimates match in content but a “database difference” hoses me out of money, I insist the insurance appraiser split the difference with me.

Panel Bonding One (Uh)Oh One

If the vehicle manufacturer doesn’t endorse a procedure,
who the heck are you to override their decision?

Build a Better Mousetrap, and the World Will Beat a Path to Your Door

7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”

Shrewd Player, Poor Payer: Progressive’s “Concierge” Program

Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.

Know Your Customer

Insurers are contractually responsible to reimburse their insureds for the reasonable costs of repair. Shops are contractually responsible to the owner of the vehicle for performing a repair as per the estimate/RO. In other words, you have no legal obligation to negotiate with insurers.

Legislating Quality? A Bill to Declare Aftermarket Crash Parts Equivalent To OE Crash Parts

If common sense is so common, then why do so few people have it? I see examples every day that common sense is going the way of LPs and dinosaurs, and this latest only confirms my suspicions: California legislators are actually considering Assembly Bill 1163 – a bill to declare aftermarket crash parts equivalent to

Stupid Me, I Thought Parts Should Fit

Maybe A/M parts vendors would focus more on quality if we started passing the associated costs of having to return poor-fitting parts onto them.

Repairing Aluminum-Bodied Cars: Nepotism vs. Capitalism, Pete Petursson

Consumers are clueless they’re “captured,” insurers are angry they’re captured, and shops capturing the work are unsure they’ll ever recoup their investment. Yet OEM-authorized repair shops are a reality … for now anyway.

Disposable Cars?

More repair-friendly vehicles don’t appear to be in our future, equating to fewer vehicles being repairable and those that aren’t totaled costing more to repair.