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Do Auto Body Shops Work for Consumers or Insurance Companies?

Repairers often believe they’re repairing a consumer’s vehicle but being paid by the insurer. This mentality is not only wrong but can be extremely harmful – not only to the repairer, but also to the vehicle owner and the collision repair industry at-large.

Reader’s Choice: Who Should Pay for Access to OEM Repair Information?

Who should pay for OEM-pay websites for procedures on repair operations: insurance companies or shops?

Reader’s Choice: Are Consumers Entitled to Have Their Vehicles Repaired According to OE Recommendations?

Is the vehicle owner, on insurance-paid repairs, entitled to have the repairs done according to the vehicle manufacturer’s repair recommendations?

Todd Tracy: ‘IIHS Is the Lapdog of the Auto Insurance Industry’

Attorney Todd Tracy recently issued a scathing response to the Insurance Institute for Highway Safety’s (IIHS) analysis of his December crash tests.

‘You’re Not Alone’: Advice for a Struggling Auto Body Shop

By sticking to some basic business philosophies, effectively managing customers’ expectations and doing a good job, repairers today can thrive … rather than merely survive.

SCRS Technology Summit: Auto Body Industry Needs Licensing Requirements

Outside of Michigan, there are “minimal requirements for who can become a collision repairer,” attorney Erica Eversman said during the Society of Collision Repair Specialists’ (SCRS) Nov. 2 OEM Collision Repair Technology Summit in Las Vegas.

Get to Know: Todd Bonecutter, Vice President of the Indiana Auto Body Association

In an interview with BodyShop Business, Todd Bonecutter talks about his daily Facebook videos and shares some of his thoughts on the collision repair industry.

Get to Know: Clay Hoberecht, Owner of Best Body Shop in Wichita, Kan.

The collision repair industry is full of colorful characters, and Clay Hoberecht is no exception.

I-CAR Honors Chuck Sulkala with Lifetime Contribution Award

Sulkala, past chairman of the I-CAR International Board of Directors, was recognized for his years of dedicated leadership and service to I-CAR at the recent 2017 I-CAR Volunteer and Instructor Conference.

CAPA Celebrates 25th Anniversary by Recognizing Supporters

Cites 43 manufacturer participants, more than 13,350 part applications and 5.6 million CAPA Certified parts available in 2011.