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Every Claim Is Not the Same

Insurance companies have led most consumers and shop owners to believe there’s no difference between first- and third-party claims – even though entirely different sets of laws and rules apply. And these differences can affect every aspect of your shop, from job scheduling to parts selection to liability to profitability.

Shop Profile: Collins Collision Center

Shop Name: Collins Collision Center Location: Atlanta, Ga. Established: August 1998 President: Jeff Collins Shop Size: 17,000 square feet No. of Employees: 10 Average Repair Volume: 175 cars per month Average Repair Cost: $1,950 Cruising Right Along While shop owner Jeff Collins is only 42 years old, he says buying his PT Cruiser a couple

Here Today … Then Steered Away

Lost work due to insurer steering.

Letters to the Editor

Georgina, I wish to congratulate you on penning a most stunningly wonderful editorial [Victims of Our Own Stupidity? Dec. 2001, pg. 4], which I felt handily expresses an honest and very realistic observational sense of candor. Your brave thoughts on this social topic strikes a solid, resonating chord deep within my own noggin, for I’ve

When Does Insurer Steering Become Illegal?

Every day, insurers tell customers: "They’re not on our list of shops." "We can’t guarantee their work." "We may not be able to help you as much as we’d like if you take your car to that shop." Fed up, a few shop owners across the country have gathered evidence that insurer actions are depriving them of their right to compete and have filed tortious interference lawsuits. The result: multimillion-dollar settlements.

Letters to the Editors

If You Do It, Charge for It Dear Ms. Georgina Kajganic: In response to Mr. Yurek’s article, “If You Do It, Charge For It” [Sept. 2001, pg. 36], it’s about the same things my father complained about. We’re a company of 50 years located on the same corner and have the same company name. I’ve

Fixing Plastics is Possible – and Profitable

It was 1968 and this shop was successfully repairing plastics. So why is it that shops today aren’t?

Repeat Yourself: Produce the Same Operation Repeatedly and Consistently

“Standardization” isn’t about cloning shops. It’s about having the ability to produce the same operation repeatedly and consistently so it can be audited. Why go to the trouble? Implementation of such standards will improve profitability and quality, reduce cycle time and chaos that keeps you busy putting out fires – but hinders you from getting anything done.

Las Vegas or Bust: NACE 2001

NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.

Never Lose Sight of the Goal

Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?