When it comes to analyzing collision damage and estimating the repair cost, is the quicker option the better option?

KTVE-10 in West Monroe, La., tackles the question in a Nov. 8 news piece on the rise of photo-based estimating.

In the segment, Loretta Worters of the Insurance Information Institute asserts that photo-based estimating is a faster, more convenient way for consumers to submit collision claims. “I think it’s really a great tool that people should start thinking about using,” she tells the TV station.

Matt Parker, owner of Parker Auto Body in West Monroe, La., provides a different perspective on photo-based estimating apps.

“They can’t see all the damage,” he tells KTVE-10. “So the only way you’re going to know about all the damage is to take it to a shop, let them tear it down and find out what kind of damage is hidden.”

For more, read “Crash & Click: The Rise of Car Damage Photo Claims.”