Parts Shopping Comes to CCC ONE Repair Workflow

CCC ONE Repair Workflow Desktop Solution Now Features Parts Shopping

Live parts pricing and inventory are now available on-screen while the estimate is being written, and OEM, aftermarket and/or recycled parts are then placed into a shopping cart for review and one-click electronic ordering.

CCC Information Services Inc. announced it has added parts shopping functionality to the CCC ONE Repair Workflow desktop solution.

With the parts shopping functionality, live parts pricing and inventory are available on-screen while the estimate is being written. OEM, aftermarket and/or recycled parts are then placed into a shopping cart for review and one-click electronic ordering.

The parts shopping functionality has been available in the CCC ONE Touch solution since November 2014.

“The CCC parts shopping functionality is a winner because it’s integrated into the product repairers already use, day-in and day-out,” said Keith Burtram, senior manager, Tonkin Parts Center. “Our live inventory appears on the screen as the estimator is working, so they don’t need to disrupt their current workflow or learn a new tool to do business with us – they simply view and purchase our parts as they go. The shop can even see our invoices, by purchase order number, in the same system. We’re already seeing how this solution will help us sell more parts and provide even better service.”

Rusty Gardner, parts manager for Port City Body Shop in Tahlequah, Okla., was one of the first to shop for parts using the desktop solution. “The new shopping cart is awesome. Parts that I need are added to the cart as I write the estimate. Once I select the parts I want, I’m able to order them all at one time, which literally saves me hours. The electronic invoicing that is available on parts that are ordered through the CCC ONE system is another huge time saver. Invoices enter the system with all the necessary information pre-populated. I simply review them for accuracy and post the invoice.”

Mark Fincher, VP, Market Solutions, CCC, added, “Our objective with electronic parts ordering and the desktop shopping functionality is to provide repairers with smart, simple solutions for improving the parts management process. Because parts shopping is available in our mobile estimating solution and now on the desktop, the technology meets users where they are and how they want to work. We think this will help move vehicles through the shop more efficiently. For example, a repairer can write an estimate at the vehicle, save needed parts in the shopping cart for either the estimator or the parts manager to view, select and order from wherever they work – in the office or the shop floor.”

How parts shopping with CCC ONE Repair Workflow works:

  • Shop: View and select needed parts from a live inventory as the estimate is being written
  • Checkout: One-click checkout allows repairers to immediately order the parts placed in the shopping cart and receive instant order confirmation
  • Receive: Physically check-in the parts and ensure they match the order
  • Acknowledge: View the electronic invoice sent by the supplier and confirm with a single click

To learn more about parts shopping, click here.

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