PartsTrader LLC has announced that it has released a significant upgrade to its application. This latest release includes a new feedback function that allows repairers and suppliers to provide feedback on the performance of their trading partners.
In meeting with PartsTrader users across the initial five markets, repair facilities and parts suppliers consistently requested the capability to provide measurable feedback within the product.
"In order for us to build and maintain a program that is beneficial to repairers and suppliers, it was critical for us to deliver the ability to provide real-time feedback on performance," said Dale Sailer, PartsTrader’s vice president of business development. "So many companies lose customers each year without any idea why they lost the business, or didn’t gain the new customer that they hoped to work with."
Within the ordering functionality of the PartsTrader application, each party will on randomly-selected transactions provide quantitative feedback on how well the other party performed. Users may also provide proactive feedback on a business partner, if desired. In a future release of PartsTrader, this feedback will be used to present a star-based rating on each repairer and supplier. These ratings will provide repairers with a tool to evaluate new suppliers, and for suppliers to determine their interest in submitting parts quotes to unknown repairers.
"For years, we have heard the industry asking for a way to objectively evaluate business performance throughout the parts supply chain," said Rob Cooper, CEO of PartsTrader. "This new feature is the first step in PartsTrader’s users being able to make informed decisions as they consider building new business relationships for buying or selling repair parts."
Additional improvements within this release include the ability of the repairer to cancel parts placed on a fax order within the system and user-recommended improvements to both the quoting and part selection screens.