Property Casualty 360° reported that American Customer Satisfaction Index (ACSI) has released new data indicating that customer satisfaction with property and casualty insurers has remained unchanged at 79 out of 100 for customer satisfaction. Customers who bundled their auto and homeowners coverage together are more satisfied on average (78) than those who purchase only auto insurance (76).
However, customer satisfaction with the finance and insurance sector is sliding. The sector dropped to its lowest score in a decade – 74.8 on ACSI’s 100-point scale.
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