Mitchell, a leading provider of technology, connectivity and information solutions to the property & casualty claims and collision repair industries, recently announced that Permanent General Companies, Inc. chose Mitchell as its exclusive provider of auto physical damage claims processing solutions.
The Permanent General Companies insurance group is a leader in national auto insurance with expertise in handling nonstandard or specialty policies. In its direct distribution channels, the company operates under the brand name, The General. Under the terms of the agreement, the company will leverage Mitchell’s WorkCenter solution, an end-to-end, physical damage claims settlement workspace for handling claims triage, assignment, resource look-up, repairable estimating, total loss valuation, review, compliance and reporting.
"Permanent General selected Mitchell as its complete physical damage solution provider due to Mitchell’s powerful estimating engine and trusted, consumer-friendly total loss valuation reports," said Vernon Ernst, national physical damage manager, Permanent General Companies, Inc. "In addition, Mitchell innovations, such as WorkCenter’s Claims Triage,will empower Permanent General to expedite the claims assignment process ultimately reducing cycle time and increasing customer satisfaction."
Added Scott Kozak, senior vice president, sales and service for Mitchell, "Mitchell is pleased to have Permanent General sign on exclusively to WorkCenter. We look forward to helping the company achieve high performance claims management with a reliable, flexible and easy-to-use physical damage workspace. As Permanent General continues its rapid growth, WorkCenter can help to efficiently manage additional claims volume."
Mitchell WorkCenter is an open, modular and end-to-end physical damage claims settlement solution that powers all of an insurer’s physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting.