Phoenix Body Shop Counters Steering with Charity Offering to Customers - BodyShop Business

Phoenix Body Shop Counters Steering with Charity Offering to Customers

The deal works like this: If a vehicle has sustained damage and it's not the customer's fault and no deductible is involved, LG will credit the customer with up to 10 percent of the original estimate or make a donation to the church or charity of their choice.

LG Collision & Auto Body Repair, a three-store
operation in Phoenix, Ariz., has created a special offer to customers designed
to counter illegal insurer steering and also help out local charities.

The deal works like this: If a vehicle has sustained
damage and it’s not the customer’s fault and no deductible is involved, LG will
credit the customer with up to 10 percent of the original estimate or make a
donation to the church or charity of their choice.

In the event the customer may be at fault, they may elect
to pay their deductible, receive a rebate and/or determine if they would like
to keep the savings and title or have the shop donate to their church or
charity in their name.

As well as helping the community, LG feels this new
program is a great way to educate consumers on their rights.

"Most people are unaware they don’t have to go where
the insurance company wants them to go," said LG Office Manager Claudia Esquivel. "The problem is that insurers steer their customers to direct-repair
shops that don’t offer this program or any benefits to their church, charity or
customers. These direct-repair body shops are forbidden to share any profits.
In this way, the insurance company keeps all discounts and concessions, and
that’s one of the reasons we offer these new benefits."

Added Esquivel, "Now people can turn misfortune into
some good fortune for themselves and those in need – or lose it to a body shop
that isn’t allowed to give anything to their customers, church or charity. This
program will put hundreds of thousands into local churches, charities, unions,
groups and clubs throughout the Valley."

LG’s latest "church and charity" campaign
includes all the benefits and services normally associated with their daily
business operations, including deductibles waived up to $1,000, free pick-up
and delivery, free mobile estimates and a transferable lifetime warranty.

Since its inception in 2002, LG Collision has been a BBB
A+ collision center, helping churches, charities, clubs, customers and
community through assistance with repair finance and deductibles, including
"cash for auto claims" in 2009. 


More information:

LG Collision & Auto Body Repair

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