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Multilingual ‘Color Support’ program offers customer service both on-site and over the phone.
PPG Automotive Refinish has launched a new, enhanced IT field support program for its collision center customers. Known as the PPG Color Support program, the multilingual program is designed to ensure customers receive timely responses from PPG experts to IT questions and concerns.
“We want our customers to focus on their customers and their business and don’t want IT to become a distraction," said Mary Kimbro, PPG global color director. “We have always been committed to helping our customers be efficient, productive and successful. This new program will provide both onsite and remote tech support. If a computer system goes down, if a software question arises, we want to do all we can to minimize delays and expedite solutions.”
The upgraded program builds on PPG’s current IT support and includes three distinct components.
The PPG Color Solutions team will continue maintaining its Color IT Helpdesk from the Strongsville, Ohio, call center, where specialists will assist customers in troubleshooting software and hardware matters.
In addition, the Color Solutions team has established a rapid response army of more than 1,100 experienced technology professionals ready to provide on-site support to PPG collision center customers across the United States and Canada. The trained technicians are experienced and familiar with PPG-dedicated color platforms and equipment including:
- Networks and cabling
- Peripheral device connectivity
The third support component is the placement of PPG color software support specialists in five geographically strategic regions across North America. These highly trained individuals provide advanced color software and hardware support to PPG Automotive Refinish customers. They are lead instructors for the PAINTMANAGER software essentials training classes and will work alongside PPG technology professionals to identify, implement and support new technology opportunities and developments.
“PPG customers deserve outstanding field support and that’s what this program is about,” said Kimbro. “Our customers have committed to us; we appreciate their business and loyalty and will continue to provide them with the quality service that helps them succeed.”