Sherwin-Williams Automotive Finishes has announced its Reno training facility will host its next A-Plus Network University EcoLean Suite of Training Course Offerings. It includes advanced classes for "Estimating Solutions for Profit" on June 6 and "Achieving Service Excellence" on June 7, 2012.
Designed to meet the challenges collision repair facilities face in today’s economic climate, participants in the "Estimating Solutions for Profit" workshop will learn how to close more sales and increase business at the front end of the body shop. The program is targeted at collision repair facility owners, managers, estimators and customer service representatives who are interested in improving their closing ratio and creating loyal customers.
The "Achieving Service Excellence" program is designed to provide shop owners, production managers, customer service representatives and estimators with the skills, knowledge and tools necessary to improve their collision center’s quality, production and output – all by focusing on the right types of customer service.
“Now is the right time for collision repair facilities to utilize the powerful principals of lean production to help increase their customer’s experience at their shop,” says Troy Neuerburg, manager of Marketing Business Services at Sherwin-Williams Automotive Finishes. “Lean collision repair shops – and those that utilize the right methods of customer service – are able to reduce internal costs while gaining a competitive advantage in their respective markets.”
Built by leading collision repair industry professionals, "Estimating Solutions for Profit" focuses on three critical profit areas important to collision repair success:
• Improving customer service
• Increasing selling skills
• Developing advanced estimating accuracy
The "Achieving Service Excellence" course will discuss the following topics:
• How to become more profitable with a customer-focused strategy
• How to establish a proven method for providing each customer with value
• How to build a strong brand based on customer service excellence
• How to improve efficiency and effectiveness of your customer service staff
• Identifying service excellence professionals in and out of your organization
• Explaining driving factors behind the experiential service economy
More information:
Register for the upcoming Reno A-Plus University EcoLean Suite of Training Courses
