The Society of Collision Repair Specialists (SCRS) is requesting repairers’ participation in a research project to document the condition of parts as received by collision repair facilities. If you have examples of poor quality, mislabeled, incorrect or incomplete parts you have received, SCRS is asking for you to complete a complaint form and submit it to SCRS offices along with photo documentation to substantiate the concern.
The complaint can address any part type, including but not limited to new OEM, salvaged, reconditioned, aftermarket or certified aftermarket.
Complaint forms can be accessed from the homepage of the SCRS website and should be submitted to SCRS via email ([email protected]) or fax (877-851-0660).
Emails should include photographs demonstrating the issues outlined in the complaint.
Please note, SCRS is compiling this information for research and will not be responding to individual complaints, nor necessarily directly addressing the quality issues raised. If you have a complaint that requires immediate attention, please contact the manufacturer, distributor or certifier of the product directly.
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