CSI: Playing the Game
CSI scores are not always fair, but utilized correctly, they can be a great force for good. And much of that starts with how it’s framed, explained and executed from the top.
Improving Your Body Shop’s CSI Score Starts with Knowing the Survey Questions
In the collision repair business, few key performance indicators (KPIs) are as important as CSI scores – especially for shops that rely heavily on DRP work.
Audatex Announces Integration Service with CSI Holdings for Paintless Dent Repair Estimates
Audatex announced a system integration service with CSI Holdings (CSI), a global provider of claims and repair services, to streamline paintless dent repair (PDR) estimate services for catastrophe-level hail damage events around the world.
CARSTAR Names Top-Scoring CSI Shops at Las Vegas Conference
Winners include City CARSTAR in Janesville, Wis.; Champion CARSTAR Collision in Hightstown, N.J.; and Utzig CARSTAR Collision Service in Janesville, Wis.
CSi Complete and TenPoint Insurance Solutions Merge
Combined companies now branded as TenPoint Complete.
The Secret to Great CSI
Micromanage the customer’s experience and you’ll boost your CSI scores, as well as improve customer service and retention.
CSi Complete Merges with TenPoint Insurance Solutions
Provider of customer satisfaction loyalty services finds synergy with TenPoint, which offers IT and business process outsourcing services for property and casualty insurance industry.
CCC Introduces CCC ONE UpdatePlus CSI
Integrated customer satisfaction surveys make it possible for shops, carriers to get real-time consumer feedback on the repair process.
CSi Complete Announces Partnership, Expansion
CSi Complete announced that it has entered into a partnership agreement with TenPoint Insurance Solutions of Cincinnati, Ohio, a company that offers IT and business process outsourcing services to the property and casualty insurance industry, some of which require call center support. “This relationship is an excellent complement to our strategy of being a valuable