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Sherwin-Williams A-Plus Network, CSi Complete to Offer SureCritic Customer Review Service

A recent study by the National Automobile Dealers Association (NADA) University found that only 14 percent of consumers trust advertising. Not surprisingly, the same research revealed that almost 80 percent do trust referrals and recommendations from their peers. In response to these findings, the Sherwin-Williams Automotive Finishes A-Plus Network has announced it has expanded its

Collex Collision Experts Wins CSi Complete’s 2011 ‘Clearly Elite’ Award for Customer Satisfaction

Collex Collision Experts, a multi-store operation based in Clinton Township, Mich., with facilities in Michigan and Florida, has won CSi Complete’s "Clearly Elite" award for customer satisfaction. "CSi Complete is blessed to have many outstanding customers, but Collex Collision is most deserving of our 2011 Clearly Elite customer of the year award," said David Merrell,

Four CARSTAR Stores Recognized for Delivering Outstanding CSI

CARSTAR CEO David Byers honored CARSTAR stores with outstanding CSI at the company’s recent conference in Seattle. Customer service is one of the hallmarks of the CARSTAR culture, and CARSTAR says it is proud to maintain an average customer satisfaction rating of 98 percent or better. Each year, CARSTAR honors the top stores in customer

Summit Consulting Named CSI Provider for Toyota and Lexus Certified Collision Center Programs

Summit Consulting Int’l, Inc. (SCI) was recently approved as a vendor for Toyota Certified Collision Centers and Lexus Certified Collision Centers. SCI says its web-based customer satisfaction surveys will give these shops greater insight into the needs of their customers, as well as help them identify opportunities that build on quality measures.   “We appreciate

CCC Announces Integration with CSi Complete

CCC Information Services Inc. and CSi Complete announced plans to integrate the CCC ONE Total Repair Platform workflow solution with CSi Complete’s customer satisfaction indexing services, providing repair facility customers with an improved process for capturing and utilizing consumer feedback for completed repairs, according to the companies. Repairers can activate the integrated solution through CCC’s

CSi Complete Offers Free Surveys through EstimateScrubber.com

CSi Complete has partnered with VehicleOwnersGuide.com to offer five free CSI surveys and a mini-report to users of the EstimateScrubber.com website. "By offering both services for free, we hope to expose as many shops as possible to customer satisfaction indexing," said John Webb, president and COO of CSi Complete. "For any shop owner or manager

CSi Complete Approves DuPont ProfitNet Management System

DuPont Performance Coatings (DPC) announced that CSi Complete has approved the ProfitNet shop management system to interface with CSi Complete, allowing shops to automatically upload their customer information from the ProfitNet Management System directly to CSi Complete. The interface provides the customer information needed to conduct the customer satisfaction survey on behalf of the collision

Auto Data Labels Contracts with CSI Vendor to Enhance Services

Auto Data Labels announced it has entered into an agreement with Customer Research, Inc., to perform Customer Satisfaction Index on their services to auto body repair shops. Customer Research Inc. provides customer satisfaction analysis to many vendors in the auto body industry. Cathy Novak, vice president of marketing for Auto Data Labels, said, "Our goal

CARSTAR Hands Out Awards for CSI, Marketing, Philanthropy at Annual Conference

Several CARSTAR stores were honored at the company’s recent CARSTAR National Conference in Hot Springs, Va. Among the stores being recognized were stores with outstanding CSI ratings. For sales under $750,000, the Outstanding CSI winner was Cusimano’s CARSTAR of Falconer, N.Y., and owner John Cusimano who also won in 2009 as well.   For sales

Mitchell to Honor Top CSI Performers at 2010 AutocheX Premier Achiever Award Ceremony

Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, announced that it will continue its tradition of honoring collision repair facilities that have achieved exceptional customer satisfaction ratings at its 9th annual AutocheX Premier Achiever Awards ceremony. This year’s event will