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CSi Complete Announces Call Center Services Department

CSi Complete, a provider of Customer Satisfaction Indexing (CSI), recently announced the opening of a new Call Center Services Department. The new team is dedicated to serving the automotive and insurance industries that are CSi Complete’s focus. "We have been providing these services for a number of years to our clients, but there are advantages

CCAR Welcomes CSi Complete as Newest Affiliate

The Coordinating Committee For Automotive Repair (CCAR) has announced that Ohio-based CSi Complete is the newest affiliate of the organization. CSi Complete is a provider of customer satisfaction indexing and call center services to the collision repair and claims industries. With 13 years of experience, CSi Complete has completed millions of surveys and made millions

CSI Measurement

CSi Complete is the premier CSI (Customer Satisfaction Indexing) service available to collision repair and auto physical damage organizations. Utilize customer feedback to enable service recovery efforts with Hot Sheet Service Alerts. Measure, manage and grow your business utilizing CSI data. Contact Erin (ext. 131) or Cathy (ext. 134) at (800) 343-0641 or visit www.csicomplete.com. 

CSi Complete, CynCast Form Partnership

CSi Complete and CynCast have entered into a partnership agreement to conduct customer satisfaction surveys using CynCast technology from CSi Complete’s call center in Columbus, Ohio. The partnership agreement will allow each company to focus on their core strengths and provide an improved joint offering to the market. CynCast and CSi Complete will coordinate their

CIECA Announces Formation of CSI Committee

CIECA has re-chartered its CSI (Customer Satisfaction Indexing) Committee. Renewed interest by the industry and a willingness to work together by member companies Allstate, CSi Complete, Customer Research Inc., CynCast, Mitchell International and Performance Feedback initiated the action.   The Mission of the CIECA CSI Committee is to facilitate appropriate collision industry segments and vendors’

CSi Complete Releases Position Statement on Competition

CSi Complete, a provider of customer satisfaction indexing (CSI) to collision repair, claims and other service industries, has released a position statement regarding competition in the customer satisfaction indexing field. The statement is as follows: CSi Complete, Customer Research, CynCast and Performance Feedback believe repair shops should have a choice in customer satisfaction vendors. We

Blake’s CARSTAR Collision Center Earns Top CSI Award

Each year, CARSTAR Collision Services awards its top franchisees for success in performance and customer satisfaction at its National Conference. This year’s winner for outstanding Customer Satisfaction Index (CSI) among the 280 CARSTAR stores nationwide is Blake’s CARSTAR Collision Center in LaPorte, Ind. Blake’s CARSTAR had a CSI rating of 99.7 percent in 2007 and

CSi Complete Names New Sales and Service VP

David Merrell has assumed a new and expanded role with CSi Complete as vice president of Sales and Service. In a related promotion, Mary Howard has been named manager of customer service. Merrell has been in the collision repair and claims industry for more than eight years. He participates in many organizations and acts as

CSi Complete Newest ASA Member Benefit Provider

The Automotive Service Association (ASA) has announced another new member benefit agreement – a customer satisfaction indexing service through CSi Complete. CSi Complete offers traditional phone-based CSi market research, and  CSi Communicator offers automated but personalized phone-based technology. “The live personal calls have traditionally worked well for collision repairers,” said David Merrell, vice president of

AutocheX Awards to Honor Shops with Top CSI Scores

AutocheX, a Mitchell company, will honor collision repair facilites using the AutocheX service with customer satisfaction index (CSI) scores in the top 5 percent in the United States and Canada at its seventh annual Premier Achiever Awards ceremony at the International Autobody Congress and Exposition (NACE) in Las Vegas. The ceremony and reception will be