Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Customer Relations: Who’s the Customer?
The vehicle owner has taken a backseat in today’s collision industry, and it’s time to put them back in their rightful place.
Kia to Share Customer Data with Insurers through LexisNexis
Through a strategic agreement, Kia connected vehicle data will be made available to U.S. auto insurers via the LexisNexis Telematics Exchange.
Insurer Relations: Changes in Behavior May Create a Rough Ride
Unless you’ve been living under a rock over the past two years, you’ve no doubt experienced additional pressures by insurers to reduce their claim settlements relative to repairs and what’s being denied.
Driven Brands Collision Group Gifts Five Customers with $5,000
Driven Collision ran a first-ever “Drive Home for the Holidays” campaign that allowed owners to nominate deserving customers for gifts.
Insurer Negotiations: Don’t Keep Your Customers in the Dark
Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.
CIECA Webinar: Using Technology to Communicate with Customers
The webinar, which is scheduled for March 24 at 2 p.m., will feature Dean Fisher of Driven Brands and Jim Keller of 1Collision.
Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Who is the Real “Customer” in the Auto Body Shop?
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
VIDEO: Putting Customers First, Presented by Honda
In this video, BodyShop Business Editor Jason Stahl discusses what it means to put the customer first and why the customer, the vehicle owner, should be body shops’ no. 1 priority.
