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When Employees Review The Boss

It can be challenging enough when customers get to review the service they receive from your store, but when the employees get in on the act, it can be a bit too much.

Podium Expands Interaction Management Platform with Launch of Teamchat

The new communication solution will help local businesses centralize company interactions and allow employees to conveniently collaborate internally within the same platform used to interact with customers and vendors.

Paint & Materials Management: Get the Habit Started

It’s no revelation that the paint labor hours directly affect the P&M reimbursement dollars on every estimate. When you think about that formula, you have to wonder how we got here.

Employee Handbooks: Providing Clear Expectations

A good employee handbook records the company’s rules and communicates them to your employees in an easy, understandable way. Do you have one?

Share Your Business Goals with Employees, and They Will Help You Succeed

It has been my experience that most of the employees in any business are willing to help their company succeed if they’re included in the process. The “plan” needs to be shared – and understood – by the people who will implement it.

Finding Good Employees for Your Auto Body Shop

One of the biggest complaints I hear from my body shop clients is that good employees are hard to find. So, what can you do?

Employees: Is There a ‘Staff Infection’ in Your Auto Body Shop? – Part II

A company that treats their employees more like indentured servants than valued team members will likely have a higher turnover rate, more pilfering of its employees by competitors, lower production, more comebacks and more customer complaints.

Employees: Is There a ‘Staff Infection’ in Your Auto Body Shop?

The morale in my shop is terrible. We stay busy but I see complacency, poor attitudes, no dedication and lack of loyalty or even basic desire to see the company succeed, let alone prosper. What can I do?

Why Is Employee Recognition So Hard to Find These Days?

It seems that with all the financially-driven and political noise out there, the good old-fashioned recognition for a good deed or job well done is getting pretty scarce.

Auto Body Employees: The Engaged vs. the Disengaged

Every time I hear about an employee leaving us, it hurts. I ask myself, “What did we do wrong?”