Kia to Share Customer Data with Insurers through LexisNexis
Through a strategic agreement, Kia connected vehicle data will be made available to U.S. auto insurers via the LexisNexis Telematics Exchange.
CRASH Network Launches Annual Insurer Report Card
More than 1,000 collision repair professionals each year grade the performance of the auto insurers in their state through CRASH Network’s Insurer Report Card.
Things Insurers Say That Really Tick Me Off!
During my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy.
Removing Insurers from the Collision Repair Process
Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.
Insurer Negotiations: Don’t Keep Your Customers in the Dark
Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.
CRASH Network Reveals Results of Insurer Report Card
Collision repairers did not grade any of the top 10 largest insurers higher than a C+.
Collision Repairers Asked to Grade Insurers Via Report Card
The Insurer Report Card asks repairers to grade insurers on how well their claims practices help ensure quality repairs and customer service.
Barrett Smith at AASP/NJ Meeting: Insurers Are Out of Control
At a recent AASP/NJ virtual meeting, Barrett Smith said he has seen shop/insurer relations worsen over the years.
Divide and Conquer: The Insurer’s Way
The tactic of “divide and conquer” is designed to weaken the enemy’s offense to a point where it becomes the enemy’s defense. Insurers use it against repairers all the time.
Smaller, Regional Auto Insurers Get Top Grades from Repairers
According to the 2021 CRASH Network Insurer Report Card, collision repairers continue to see smaller auto insurers outpacing the 10 largest insurers.