Dallas-based Service King Collision Repair Centers announced that it will be the first collision center in Texas to launch the new direct repair program for Nationwide Insurance’s Blue Ribbon FastLane Repair Service. The program kicked off at Service King in Southwest Plano on May 12.
The Nationwide Blue Ribbon FastLane Repair Service program guarantees a three- to five-day turnaround on most minor repairs. After an accident, the customer contacts the Nationwide Claims Call Center to determine if the Blue Ribbon FastLane Repair Service facility is right for them, according to Nationwide. Upon arriving at the designated FastLane collision center – Service King in Southwest Plano – the customer is greeted by a representative at a kiosk stationed in the repair center lobby. In most instances, within 15 minutes of dropping off the vehicle, customers are provided a rental car and are on their way, according to Nationwide.
From there, Nationwide Blue Ribbon FastLane Repair Service technicians perform the teardown and estimate of the vehicle’s repairs. In most instances, Nationwide says that customers will be contacted and provided with an agreed repair cost and completion date of services within two hours of the initial drop off. Service King will call customers daily with updates, and customers can also use Nationwide Autowatch to track repair progress online.
Service King, the largest independently owned collision repair business in the United States, has 22 Dallas-Fort Worth locations and one Houston location.
