Shops Say CCC ONE Streamlines Operations - BodyShop Business

Shops Say CCC ONE Streamlines Operations

CCC Information Services Inc. says its CCC ONE Total Repair Platform continues to gain momentum, as shops of all sizes find benefits in using a single application that supports a complete repair process, not just a series of individual tasks.

As a smaller independent repair shop in Great Falls, Mont., 1st Avenue Auto Body was looking for a system to organize the information coming into its expanding business.

“We didn’t have any type of management system in place before we started using CCC ONE,” said 1st Avenue co-owner Evelyn LaMott, who runs the business with her husband Ken. “We have steadily grown every year and could see a real benefit in having real-time reporting from every phase of the business.”

As a large independent repair shop, Voss Auto Network is now using the CCC ONE Total Repair Platform. Voss Manager Jack Leet said the platform is a reflection of the efficient process followed by the shop’s technicians at the recently expanded 48,000-square-foot facility.

“It’s important that everything works together – it doesn’t matter if it’s in the shop or in the office,” said Leet of the Dayton, Ohio-based operation. “You have to have the ability to tie the tangibles together to get a complete view to manage a facility. That’s why we’re using CCC ONE. Within an easy and logical dashboard view, we know where everything is in the shop, where we stand and what does or doesn’t make us profitable.”

Riverdale Body Shop, with eight locations throughout Chicagoland and Northwest Indiana, is also implementing the CCC ONE Total Repair Platform. According to Larry Seida, president of the family owned, multi-store operation, the selection is based on a multitude of factors including a streamlined set of processes.

“With CCC ONE, we can reduce the number of applications we need to run to complete a repair,” said Seida. “It streamlines the administration process, because we now have easy-to-use dashboards that can provide information like tasks and exception notifications in one place. Another feature we really like is the production view in building a repair plan. If we were going to be building repair plan/production scheduling software, (CCC ONE) is what I would want it to look like.”

 “These facilities – First Avenue, Voss and Riverdale – all have a shared vision of constant business improvement in an industry that is now accustomed to rapid change,” said Jim Dickens, senior vice president of CCC’s Automotive Services Group. “We’re pleased that their organizations have chosen CCC ONE as a reinforcement of the work they have instilled in their businesses.”

More information:

CCC ONE Total Repair Platform Enters New Phase of Enhancements

Product Extra: CCC ONE Total Repair Platform

CCC Information Systems

You May Also Like

Body Bangin’: Stand Out in a Consolidator’s Market with John Shoemaker

Micki Woods interviews John Shoemaker of BASF on how to be “elite” in a consolidator’s market.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews John Shoemaker, business development manager with BASF Automotive Refinishes NA, on how to be "elite" in a consolidator's market, which comes down to differentiating yourself through things like OEM certification.

Body Bangin’: Can Loaner Vehicles Be Another Revenue Stream?

Micki Woods interviews Laura Tierney of on turning loaner vehicles into a new profit center for your shop.

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Other Posts

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.