Smokin' Survey Results: Poll of ASE Techs by Valvoline - BodyShop Business
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Smokin’ Survey Results: Poll of ASE Techs by Valvoline

Conducted by The Valvoline Company, the annual poll questioned a national sample of 200 National Institute for Automotive Service Excellence (ASE) master technicians by telephone on such topics as car safety, electric vehicles and preventative
maintenance.

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Hypothetically, if "The Mask’s"
Jim Carrey and Arnold "The Terminator" Schwarzenegger
met to duke it out, who do you think would win? Make it a battle
of brawn and there’s no doubt who’d be left standing. But, make
it a car-selling skirmish and the Fourth Annual Poll of the American
Mechanic says Carrey would be smokin’ (as his "Mask"
character would say), bringing home the title of Best Used Car
Salesman.

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On the lighter side, the survey asked the
top techs whose car they would prefer to service or repair. Beating
out Princess Diana, Oprah Winfrey and Madonna, Demi Moore received
53 percent of the votes for mechanic’s dream customer.

Other service-provider secrets revealed by
the survey include:

  • Forty percent of automotive technicians agree that electric
    cars aren’t likely to be mass produced for consumer use within
    the next 10 years. Despite the lack of sales support, 38 percent
    feel they’re somewhat prepared to service and maintain electric
    cars.

  • When asked which items, if any, have they found inside or
    on a customer’s car while servicing it, 98 percent of technicians
    confess to finding partially eaten food and dirty clothes. Trailing
    close behind – but not unnoticed – are money, found by 95 percent;
    personal letters or bills, 91 percent; personal hygiene items,
    88 percent; a dead animal, 67 percent; and a live animal, 55 percent.
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  • Eleven percent of technicians strongly agree that new and
    recently trained technicians from technical schools are adequately
    prepared to work as professional automotive technicians. Forty-four
    percent somewhat agree; 24 percent somewhat disagree; and 18 percent
    strongly disagree.

  • Not surprisingly, 99 percent of technicians feel that today’s
    automotive technology is increasing the need for qualified automotive
    technicians. Surprisingly, 1 percent reported a decreasing need
    for qualified technicians, while another 1 percent believe that
    today’s automotive technology is having no impact on the need
    for qualified technicians.

    Writer Melissa Green is managing editor of BodyShop Business.

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