South Carolina Body Shop Questions Allstate on Customer's Repair

South Carolina Body Shop Questions Allstate on Customer’s Repair

A South Carolina body shop has called out Allstate due to what it claims are faulty repairs of a customer’s car. On Feb. 23rd, Ascue’s Auto Body & Paint Shop was contacted by an Allstate insured who had been referred to one of

photos-4

A South Carolina body shop has called out Allstate due to what it claims are faulty repairs of a customer’s car.

On Feb. 23rd, Ascue’s Auto Body & Paint Shop was contacted by an Allstate insured who had been referred to one of Allstate’s preferred shops. She contacted the shop because she was concerned about the repairs that had been done at that preferred shop to her 2011 Toyota RAV4. After visually inspecting the vehicle, Ascue’s found that an imitation taillight had been installed during the repair and, from the underneath, they could see that a knock-off impact bar was used and was not in the correct mounting position to the rear body panel (all of which, the shop decided, were safety concerns). Also, the color of the rear cover did not match the quarter panels, and the quarter gap to the rear gate was almost a 1/2 inch wide.

“We suspected that there was still structural damage and informed her that it was not safe to drive around,” said Jordan Wooten, operations manager of Ascue’s.

On Feb. 25th, Ascue’s took the vehicle apart and began to measure the frame. During the setup, prior to measuring, the shop found several places where there was no corrosion protection used, raw welds, overspray, imitation part fit issues and clamp damage. The vehicle’s structural integrity, Wooten says, was compromised based on half of the measurements taken. Ascue’s wrote an estimate on what it would take to repair the RAV4 and sent it to Allstate. On Feb. 26th, a representative from Allstate came out to the shop to go over the repairs needed.

photos-1

“When we were going over what needed to be repaired on the vehicle, the Allstate inspector barely discussed what was needed, took minimal pictures, paid little attention to what I was saying to him and then got in his car and left,” Wooten says. “After he left, he called the vehicle owner and told her that he didn’t see anything wrong with the repair other than a gap being a little wide in the back of the car. He then told her that ‘Allstate doesn’t want to deal with Jordan Wooten’ and that they would only deal with their insured. He went even further by telling her that if she wanted a diminished value claim, she did not need to hire an appraiser because Allstate would handle it.”

On Feb. 29th, Wooten says he asked Allstate if they were going to pay for any additional damages or pay to correct the repair, and they said no.

“The Allstate appraisers that were here on the property said that no additional charges from Ascue’s Auto Body would be covered and that [the customer] needed to pick up her car. I told them that the structural measurements were out of tolerance and it could be unsafe, and he said, ‘At this time, no accrued charges will be covered.’

“So currently, our customer, an Allstate insured, is stuck with a vehicle that is potentially unsafe and a hazard for other drivers on the road. Our mutual customer has been with Allstate for approximately 10 years and only wants to be indemnified completely. The accident was not her fault. Is this what can be expected when a customer is referred to one of Allstate’s preferred shops? Is Allstate not going to help their own insured? ‘Allstate provides a written guarantee of repairs for as long as you own the vehicle’ – is Allstate’s repair guarantee worth nothing?”

Update: according to Wooten, Allstate called the customer on March 5th and told her they will be totaling her vehicle and buying it from her. It is now a total loss.

Click here to watch a video from ABC News4 on the case.

Ascue’s also recently took on State Farm over what they felt was a subpar repair from a Select Service shop.

You May Also Like

Snap-on TSS Onsite at SkillsUSA in Atlanta

Snap-on Total Shop Solutions (TSS) products will be on display and included in the competition at the 2024 SkillsUSA National Leadership and Skills Conference June 24-28 at the Georgia World Congress Center in Atlanta. Four award-winning John Bean B2000P Diagnostic Wheel Balancers will be featured in the competition portion of SkillsUSA. The Snap-on booth (no.

Snap-on Total Shop Solutions (TSS) products will be on display and included in the competition at the 2024 SkillsUSA National Leadership and Skills Conference June 24-28 at the Georgia World Congress Center in Atlanta.

Four award-winning John Bean B2000P Diagnostic Wheel Balancers will be featured in the competition portion of SkillsUSA. The Snap-on booth (no. 370), located in Hall B, will showcase a wide array of TSS products, including the John Bean V3300 diagnostic wheel alignment system, the Tru-Point advanced driver-assistance system (ADAS) calibration tool and the B2000P.

NABC to Host Third Golf Fundraising Event of 2024

The NABC Changing and Saving Lives Foundation will host the third golf fundraising event of 2024 Sept. 9 at Boone Valley Golf Club in Augusta, Mo.

Honda Starts Production on 2025 Honda CR-V Fuel Cell EV

The all-new CR-V e:FCEV is the first production hydrogen FCEV in the U.S. to combine an all-new U.S.-made fuel cell system with plug-in EV charging capability.

I-CAR Launches I-CAR Academy New Early Career Tech Program

I-CAR Academy is the first industry-neutral, comprehensive early career program designed specifically to attract, train and retain technicians.

Spanesi Offers Technical Training at U.S. Headquarters

Spanesi is offering training courses from factory-trained individuals at its U.S. headquarters in Naperville, Ill.

Other Posts

SCRS Announces Repairer Driven Education Registration Now Open

RDE is the most comprehensive collision repair education series of the year, delivered live at the SEMA Show and then made available online for the industry.

IIHS Survey: Most Drivers OK with Anti-Speeding Tech in Vehicles

More than 60% of drivers would find it acceptable if their vehicle provided an audible and visual warning when they exceeded the posted speed limit.

TEXA Releases IDC5 CAR 76.6.0 Software Update

Innovation of the TEXA IDC5 software is focused on new vehicle coverage as well as new diagnostic feature functionality.

Crash Champions Expands Idaho Service

Crash Champions has announced the addition of its 11th Idaho location.