Stress at Your Auto Body Shop: This Too Shall Pass

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Management

Stress at Your Auto Body Shop: This Too Shall Pass

As winter gives way to spring here in Northeastern Ohio, it comforts me to know that whatever strife is going on in your business or personal life will not last forever.

Sean Donohue
By Sean Donohue
Sean Donohue joined Babcox Media in early 2008. Prior to this, he worked in sales and marketing for the Akron Beacon Journal. Over the last decade, Donohue has served in a variety of sales roles, most recently Vice President of Sales and Publisher of BodyShop Business. Other roles have included Group Publisher of TechShop, Motorcycle & Powersports News, AutoSuccess, Professional Carwashing & Detailing and Engine Builder brands. Sean is a graduate of Kent State University.
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This too shall pass. That thought came into my head the other day as spring approached in Northeastern Ohio. This is an exciting time, as the brutal cold and snow of winter gives way to the greening of the land, tulips and daffodils emerge and birds busily look for mates. Of course, we hearty Ohioans know that we’re not out of the woods yet and could endure yet another volley of the white stuff, maybe even on opening day of baseball.

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This too shall pass: COVID has calmed down. I won’t say it’s completely disappeared, but at least it seems the pot is no longer boiling but merely simmering. Offices are opening back up, and the work-from-home crews are slowly filtering back onto the roadways and highways — good news for us.

This too shall pass: vehicle technology. Not so much! Don’t expect vehicle sophistication to slow down anytime soon as automakers continue their lightning path to lightweight materials, crash avoidance, and consumer comfort and convenience.

This too shall pass: Know that whatever strife is going on in your business or personal life will not last forever. Nothing does. What doesn’t kill you makes you stronger, and with that in mind, the last two years have definitely steeled us against any other upcoming uppercuts or jabs.

How is your 2022 going so far? Drop me a line — I’d like to hear from you. Don’t let it pass too quickly because our time here is short.

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Body Shop Cleanliness: Spots Are Only Good for Dalmatians

A spotless shop inspires customer confidence and drives excellent performance.

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Jason Wong, who was named the 2022 CARSTAR Franchisee of the Year, is the owner of CARSTAR Auto World in the Bay Area with locations in San Francisco and San Jose. Wong, who joined CARSTAR in 2018 after several decades of operating a collision repair facility, built an exemplary business model with CARSTAR that delivered exponential growth for his first CARSTAR location. He generates outstanding performance across all CARSTAR KPIs, from length of rental to CSI scores. He is known for providing superior customer service, community philanthropy and industry leadership, all with a humble attitude and engaging smile.
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When it comes to spots — a nib in the paint, a streak on a windshield, a splotch of grease on the floor — all point to a job that is not quite 100% perfect. This doesn’t make customers confident in the repair work on their car, nor does acceptance of that by the leadership team inspire the employees to work to achieve perfection.

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