Customer Service
Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Just because an insurer states something does not mean it’s true.
Collision repairers will continue to see their pricing affected as the new normal takes shape – and those who don’t...
Have your labor and material rates kept up with the consumer price index, inflation and the competitive landscape for collision...
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over...
Some shop owners embraced the uncertainty of COVID-19 and seized the opportunity to take courageous steps to enhance and improve...
If you feel the request for an estimate is a waste of time, you may need to modify your thinking...
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer...
Let’s take a look at the various positions and roles in the average collision repair shop and how they can...
