Management
Divide and Conquer: The Insurer’s Way
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over...
Some shop owners embraced the uncertainty of COVID-19 and seized the opportunity to take courageous steps to enhance and improve...
If you feel the request for an estimate is a waste of time, you may need to modify your thinking...
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer...
Let’s take a look at the various positions and roles in the average collision repair shop and how they can...
If a shop doesn't bend to an insurer's mandates, they will often take the position of: if you're not with...
Believe it or not, there are times when you should refuse a job in order to avoid potential liabilities and...
Here is more information on insurance policy contracts that every collision repairer needs to know to better serve their customers...
