Why You Don’t Have Time To Procrastinate
If you’re a procrastinator, there’s a really good chance you’ll bookmark this article to read later. That would defeat the purpose. Sort of like that book “How to Improve Your Memory” that I can’t seem to find.
Establishing Proper Policies and Procedures to Improve Your Shop’s Productivity
You need to have the proper policies and procedures in place. Unless your team knows their roles and how to help manage the huge wave of customers, production bottlenecks and efficiency problems will keep recurring.
Balancing the Daily Challenges of Running a Shop
The easiest way to gain employees’ trust and respect is to show them that you are not afraid to mix it up on the “front lines.” If they see that you understand their day-to-day struggles, it will give you more credibility and you will not just be the boss telling them what to do.
When Employees Review The Boss
It can be challenging enough when customers get to review the service they receive from your store, but when the employees get in on the act, it can be a bit too much.
Know the Laws that Govern Your Auto Body Business
As a business owner or manager in any industry, the first thing you should be aware of are the laws that govern your company and the possible penalties for violating those laws.
A Fresh Look at Lean Manufacturing
Where are collision repair facilities in their never-ending journey to lean manufacturing?
FTC Holds Forum on Small Business Financing
The Federal Trade Commission (FTC) held a forum that found, due to time restrictions, small businesses may not always choose the best financing tools for their needs.
How Do You Avoid Being Defrauded By Customers?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
The Theory of 5: Younger People Can Teach Us Things
If you’re hesitant to take instruction from someone younger, ask yourself a simple question: Why? If you open yourself up, you could start a rewarding relationship for both you and your younger co-mentor.
Body Shop Manager Debuts Book on “Inspiring People on the Front Lines”
Co-author John Stuef, who has almost 40 years of experience in the auto body trade, wrote the book to help shop managers lead people better.
How Can I Show the Owner of My Shop That Small Investments in Equipment Can Pay Off Big?
How can I show the owner of my body shop that small investments in equipment can actually lead to more profit?
Business Lessons from Chick-fil-A
I cannot express enough my fascination and admiration for the Chick-fil-A drive-thru. And I think there are things that all businesses can learn from it.
