business management Archives - Page 4 of 6 - BodyShop Business
BOSS SMARTways Business Consulting for Body Shops Now in USA

With a proven track record in Australian body shops, BOSS Australia says it can now show U.S. body shops how their programs can work for them.

Best Reads in the Collision Industry

I started thinking about books that are must-reads in the collision repair industry. Here’s my list.

Independent Body Shops: Surviving in a Consolidating World

How can you, an independent, survive and even grow during a time where it seems like the mega MSOs are increasing their market share?

Stop Putting Out Fires and Attend a Meeting

I’ve spent some discussion time recently with both collision shop owners and paint, body and equipment (PBE) wholesalers, and I’m discouraged again that many small business principals don’t have time to attend a learning event that will make their lives easier.

Employee Handbooks: Providing Clear Expectations

A good employee handbook records the company’s rules and communicates them to your employees in an easy, understandable way. Do you have one?

How to Raise the Bar on Sales

How do you set the bar for high performance at your automotive business? Here are six essential elements.

Richard Branson: Listen to Everyone

Billionaire Richard Branson’s success may boil down to two things: listening to everyone, and taking notes.

Annual Performance Reviews: Yes or No?

How many of you conduct annual performance reviews? And how many of you think that there must be a better way to manage your employees? If so, read on.

Recalibrating Your Auto Body Business

It seems like scanning and recalibration is all anybody in our industry can talk about lately. But when was the last time you recalibrated your business?

Owning the Body Shop Makes You the Smartest: A Look Back at Floor Pots and Dirt Problems

This month, I’ll please my history fans with more tales of body shop yesteryear, this time a look back at floor pots – the things we used long before the unicoupe auto (three sheetmetal boxes) became the industry norm and before almost every shop had a bench or rack to hold and pull them.

What Women Really Want from Your Auto Body Shop

If over half of your customers are female, why haven’t you taken a moment to think about how to provide for them in a better way?

Phone Calls from Manhattan Island: “Can You Tell Me About the Auto Body Industry?”

In my long tenure as a self-proclaimed expert on the collision industry, I’ve gotten phone calls every few years from venture capital folks deep in the canyons of Manhattan Island looking for information about the collision repair business. Last week, I got another one of those phone calls.

Lead-Footed, Phone-Shackled U.S. Drivers Earn a ‘C’ for Safe Driving